Shipping Policy

 

At Roos Jewelrys, we understand that timely delivery is crucial for our customers. Our shipping policy is designed to provide clarity and assurance regarding the shipment of our unique jewelry pieces.

All orders are processed within 1-3 business days. Once your order is processed, you will receive a confirmation email with tracking information. This allows you to monitor the status of your shipment in real-time.

We offer various shipping options to cater to different needs. Standard shipping typically takes 5-7 business days, while expedited shipping options are available for those requiring faster delivery. Please note that delivery times may vary based on your location and the shipping method selected.

Shipping costs are calculated at checkout and are based on the weight of the items and the shipping destination. For orders over $75, we offer free standard shipping as a courtesy to our customers.

International shipping is available, and delivery times may vary significantly based on the destination country. Customers are responsible for any customs duties or taxes that may apply upon arrival in their country.

In the event of a shipping delay, we will notify you via email as soon as possible. We strive to ensure that all orders are delivered on time, but unforeseen circumstances may occasionally arise.

If you have any questions or concerns regarding your shipment, please do not hesitate to contact our customer service team at RoosJewelrys@gmail.com. We are here to assist you and ensure a smooth shipping experience.

Product-Related Questions

Our jewelry is crafted from high-quality Sterling Silver 925, with select pieces featuring gold-plated finishes for added elegance.

Yes, our jewelry is crafted from Sterling Silver 925, a material known for being gentle on sensitive skin.

Absolutely! Our designs are durable, timeless, and made to complement any occasion, whether casual or formal.

We stand by the quality of our products. If you encounter any defects, please contact us within 30 days of purchase for assistance.

Mission & Sustainability Questions

We donate 5% of every purchase to non-profits dedicated to environmental conservation and social causes, ensuring that every piece you buy makes a positive impact.

Yes, we use recyclable and biodegradable materials for our packaging to minimize environmental impact.

In addition to sustainable packaging, we source ethically and work with manufacturers who share our commitment to environmentally friendly practices.

Order & Shipping Questions

Yes, once your order ships, you’ll receive a tracking number via email to follow your package’s journey.

We offer worldwide shipping with delivery times depending on your location. For specific details, please refer to our Shipping Policy page.

Yes, we accept returns and exchanges within a specified time frame, provided the item is in its original condition. Please see our Returns & Exchanges page for complete details.

If your order is lost or arrives damaged, contact us immediately, and we’ll assist you with a replacement or refund.

Promotions & Discounts

Sign up for our newsletter and follow us on social media for the latest updates on discounts and special offers.

Yes, we often have special promotions for first-time customers. Check our homepage or subscribe to our newsletter for details.

Returns & Exchanges

Simply visit our Returns & Exchanges page, fill out the provided form, and follow the instructions for returning your item.

Yes, as long as the item is in its original condition and within our return window. Contact us for assistance with gift returns.

General Queries

To keep your jewelry looking its best, we recommend using our eco-friendly cleaning tools, designed specifically for Sterling Silver and gold-plated jewelry. You’ll find detailed care instructions on our website.

We’re always looking for passionate individuals to partner with! Contact us through our Collaboration page to learn more.

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